TEMPLETREE offers free shipping in India for all orders. The minimum order value is Rs.700.
We shall dispatch orders within 3-5 business days of order placement and all shipping times are estimated in good faith to be anywhere between 3-14 business days depending on the location to be shipped in India.
In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.
We only make use of reliable courier companies. TEMPLETREE is not liable for any delays in delivery by the courier company or on account of any factors beyond the control of TEMPLETREE. We shall endeavour to ensure timely delivery of your order.
In the unlikely event that delivery is not possible for any reasons outside the control of TEMPLETREE, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force majeure events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.
CANCELLATIONS & RETURNS POLICY
TEMPLETREE will be able to accept a cancellation request any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation. Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
Refunds & Returns Policy
Paper products, stationery & fabric items are non-refundable and cannot be exchanged. In case you receive a product with a manufacturing defect kindly get in touch with us immediately. We will request you to kindly email us the photographs of the defective product and appropriate action will be taken by our customer care team thereafter. Should you have any concerns about your order, please contact us at email@example.com and we will be in touch as soon as possible.
Cash On Delivery (COD)
We do not offer COD at this time. This may change in the future when we will inform our prospective and return customers of this option at the time of purchase.
Our business hours are 10:30 am to 5:30 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at firstname.lastname@example.org and we will respond at the earliest.